Skip to content
Menshen

Services · Support

Menshen Support Hours

Specialist technical support, when you need it. Draw on our team of specialists flexibly and predictably, without growing your internal structure or taking on permanent costs.

Talk to the team Request a proposal

Why

Even with an IT team, there is always the one-off

Even if you have an IT team, specialist and one-off technical support is often needed. The hour package is a prepaid pool of hours, drawn down when the need arises, whether a single intervention or standing capacity used across the year.

  • Resolving more complex problems
  • Technologies and specialities not fully supported in-house
  • Additional expertise for specific tasks
  • Temporary support during work peaks

Advantages

Why it works

Full flexibility

Use the hours when you need them, for a single intervention or as capacity across the year.

Certified specialists

Microsoft, Kaspersky and Veeam (VMCE) certifications on Menshen's own team, in Angola.

Fast response

With the hours pre-purchased, you open a request by email or phone and work starts without a new commercial cycle.

Cost optimisation

Predictable cost, without the fixed overhead of keeping specialists in-house.

Documented follow-through

A report for every intervention and a record of hours used, so you always know what was done and what remains.

Available packages

Choose by expected volume

10 hours

Lower volume of hours, base value.

25 hours

A balance between flexibility and savings.

Best value / hour

50 hours

Higher volume, with the best value per hour.

Package size reflects expected volume only, not the type of use. The value per hour decreases as the package grows, and is provided in a proposal. Talk to us for the current proposal.

A flexible model

One pool of hours, many scenarios

It is also adopted by organisations with their own IT team. Several of our largest clients keep a package active throughout the year. They use it for:

  • One-off, non-recurring fixes and tasks that do not warrant a formal proposal
  • Specialist knowledge you do not keep in-house (Kaspersky, Veeam, Microsoft 365)
  • Support during work peaks
  • Continuity when key members of the technical team are away
  • A second technical opinion

Technologies and specialities covered

Your hours apply across a broad range of technologies

Certified specialists: Microsoft on-premises and cloud (Windows Server, Active Directory, Exchange, Microsoft 365, Azure) · Kaspersky (Platinum Partner) · Veeam (VMCE engineers). Delivered by Menshen's in-country team in Angola.

See the full coverage, area by area

Microsoft 365 and Identity

  • · Tenant administration and licensing
  • · Exchange Online (mail, rules, flow)
  • · SharePoint Online and OneDrive
  • · Microsoft Teams
  • · Microsoft Entra ID (identities, MFA, conditional access)
  • · Intune (device management)
  • · Defender for Office 365

Windows Servers and Infrastructure

  • · Active Directory (on-premises)
  • · Exchange Server (on-premises)
  • · File Server and permissions
  • · DNS / DHCP
  • · Print Server
  • · Hyper-V
  • · Windows Server and Windows 10 / 11

Microsoft Azure

  • · Advisory and support for foundational services

Cybersecurity · Kaspersky

  • · Endpoint Security and Next EDR
  • · Security for Microsoft 365
  • · Hybrid Cloud Security
  • · Threat Intelligence
  • · User awareness (KASAP)
  • · Incident analysis and log review (e.g. remote access)

Backup and Continuity · Veeam

  • · Backup & Replication
  • · Backup for Microsoft 365
  • · Veeam ONE (backup monitoring)
  • · Veeam Data Platform

Monitoring

  • · Zabbix
  • · PRTG Network Monitor

Productivity and Email

  • · Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • · CodeTwo Email Signatures
  • · Password management (Bitwarden)

Active Directory or Microsoft Entra ID? We cover both.

Active Directory manages identity on your on-premises server; Microsoft Entra ID (formerly Azure AD) manages identity in the cloud. Your hours apply to both, and to the integration between them.

Application examples

What clients typically ask us for

  • Exchange troubleshooting, Online or on-premises Server (mail flow, rules, quarantine)
  • Conditional access and MFA tuning in Microsoft Entra ID
  • Active Directory, DNS/DHCP or File Server troubleshooting
  • Policy tuning in Kaspersky (endpoint and EDR)
  • Security incident analysis (e.g. suspicious remote access): log review and corrective recommendations
  • Backup job checks and fixes in Veeam

How to start

Three steps

  1. 1

    Choose the package

    Choose the package that fits your need: 10, 25 or 50 hours.

  2. 2

    Open your request

    Open your request by email or phone, with a description of the task.

  3. 3

    Track usage

    Track your hours as they are used, with a report for every intervention.

Scope note

The hours give access to Menshen's own team, from routine help to senior expertise. The boundary is not competence, it is the type of engagement: large or standardised projects (for example, large migrations or deployments) are framed as a project, with a proposal, and delivered by the same team. For recurring, predictable needs, a managed-services contract is usually more cost-effective than drawing down hours. See Managed Services or talk to us to define the right scope.

FAQ

Frequently asked questions

  • How much does an hour package cost?
    There are three packages, by volume of hours: 10, 25 or 50 hours. The value per hour decreases as the package grows. The figure is provided in a proposal; talk to us for the current value.
  • Do the hours expire?
    Yes. The hours have a usage period, set out in the proposal. After that period, any hours not used expire.
  • Is support remote or on-site?
    Remote support is valid anywhere. On-site visits to your premises are only made in Luanda and Luanda-Sul; the terms are set out in the proposal.
  • Can I use the hour package for a migration or a large project?
    The hour package is for one-off support and small tasks. Large or standardised projects (for example, large migrations or deployments) are framed as a project, with a proposal, and delivered by the same team.
  • Who delivers the support?
    Menshen's in-country team in Angola, from routine help to senior depth: certified specialists in Microsoft (Windows Server, Active Directory, Exchange, Microsoft 365, Azure), Kaspersky and Veeam (VMCE).

Next step

Specialist support, when you need it

We talk through your needs, recommend the right package, and send a proposal.

Talk to the team