IT leadership
Daily maintenance consumes the team
Microsoft 365, patching, backup, endpoints and monitoring need specialist attention every day. You need that expertise without having to hire it.
Services for environments that cannot stop
The whole portfolio.
A single point
of contact.
Microsoft 365, security, backup, infrastructure, licensing and the day-to-day running of your IT. Menshen's certified team delivers in Angola, and draws on our partner ecosystem when the scope calls for more scale or 24/7 cover.
Most common motivations
Why clients come to us
Finance leadership
IT is unpredictable in the budget
Renewals that arrive without warning, licences paid for and unused, costs that only surface when something breaks. You want to see what is actually in use before you renew.
Security & compliance
The regulator expects evidence
Who has access, what is protected, how it recovers. You need documented answers, not verbal assurance.
Executive leadership
No one internally owns IT
With no dedicated team, IT only surfaces when it breaks. A single owner who runs it, monitors it and answers for it, at a predictable monthly cost.
Capability map
Five service areas
Linked items have a defined scope and a page of their own. Everything else is designed around your environment.
01
Microsoft 365 & Modern Work
Microsoft 365 migration, administration and adoption, delivered in Angola by a team holding the Microsoft 365 Administrator Expert certification.
- Microsoft 365 tenant implementation and configuration
- Email migration to Exchange Online
- Microsoft 365 tenant-to-tenant migration
- Exchange Online, Teams and SharePoint administration
- Device management with Microsoft Intune
- User adoption and training
- Email signatures (CodeTwo)
02
Security
Endpoint protection as a Kaspersky Platinum Partner, with a certified team in Angola, and security for your Microsoft 365 environment.
- Kaspersky Security Assessment
- Kaspersky: deployment, remediation and endpoint management
- Microsoft 365 Health & Security Assessment
- Microsoft 365 security remediation
- Monthly security posture monitoring
- Password and secrets management (Bitwarden)
- Remote access without a VPN (Microsoft Entra Private Access)
- Device security baselines and compliance (Intune)
03
Continuity & Backup
Managed backup and data recovery on Veeam, with a Veeam Certified Engineer on the team.
- Backup as a Service for Microsoft 365
- Server and infrastructure backup
- Disaster recovery and recovery testing
04
IT Operations
Menshen runs your IT day to day, as a complete IT department or as an extension of your internal team.
05
Infrastructure & Cloud
The systems that keep the operation running, in the datacenter and in the cloud, with projects delivered in banking, government and oil & gas.
- Active Directory and Microsoft Entra
- Exchange Server and Windows Server
- SQL Server: high availability and disaster recovery
- VMware and Hyper-V virtualisation
- Microsoft Azure and AWS
- Azure cost optimisation (FinOps)
Where to start
Featured services
Start with an assessment to see where your environment stands. If you already know what you are looking for, go straight to the service.
Microsoft 365 · Email Migration
Email Migration to Microsoft 365
Migration to Exchange Online with no mailflow interruption.
Microsoft 365 · Backup
Backup for Microsoft 365
Managed backup on Veeam Data Cloud, with unlimited retention and storage.
IT Operations · Managed Services
Alongside your team
An a-la-carte catalogue of platform functions (Microsoft 365, backup, endpoints, patching, email), each with a contractual SLA.
IT Operations · Outsourcing
Menshen is your IT team
For organisations without a dedicated IT team: one fixed monthly fee covers service desk, monitoring, security, Microsoft 365 and backup.
Microsoft 365 · Security Assessment
Microsoft 365 Health & Security Assessment
Tenant assessment against CISA and Microsoft baselines, with executive and technical reports in Portuguese.
Kaspersky · Security Assessment
Kaspersky Security Assessment
Your Kaspersky environment analysed across six pillars, with classified risks and prioritised fixes.
IT Operations · Support Hours
Menshen Support Hours
Pre-paid specialist support hours: Microsoft 365, Windows Server, Kaspersky, Veeam and more.
Support models
How we support you
On demand or under contract, in the model that best fits your organisation. Our team in Luanda works in Portuguese and English.
On demand and projects
Individual requests drawn from prepaid Menshen Support Hours, in packs of 10, 25 or 50 hours, and projects quoted individually.
On-site support
For organisations whose IT is managed from abroad. Our technicians and engineers carry out hands-on tasks in Luanda and Luanda-Sul, under the direction of your central IT team, and record their work in your own ticketing platform or ours.
Co-managed
We work alongside your IT team under an agreed responsibility model: specialist capacity, escalation and operational support.
Fully managed
Menshen manages, maintains and monitors your environment and acts as the primary operational interface for your IT.
The contract models carry service levels defined for your environment and set out in the proposal. Regular hours: Monday to Friday, 08:00 to 17:00 (GMT+1), excluding public holidays and government-declared days off. For critical incidents, 24/7/365 cover under contract.
How we deliver
Local knowledge,
global capability
Menshen is your single point of contact in Angola: relationship management, technical coordination, local support. The operational capabilities combine the Menshen team with our strategic partner ecosystem.
Explore our ecosystem-
10
Microsoft Partner of the Year
-
50+
active technical certifications on the local team
-
16
banks supported in Angola
-
2,200+
professionals across the ecosystem
Frequently asked questions
Support, hours and scope
What are your support hours?
Regular hours are Monday to Friday, 08:00 to 17:00 (Angola time, GMT+1), excluding public holidays and government-declared days off. For critical incidents, organisations under contract can have 24/7/365 cover, provided remotely.
Does buying licences from Menshen include technical support?
No. A licence purchase includes the commercial handling of the subscription: quotes, orders, invoicing, renewals and questions about the licence itself, handled at no charge by our licensing team. Technical work in your environment, such as assigning licences to users or configuring services, is contracted separately, through Menshen Support Hours or a contract.
What is the difference between Menshen Support Hours and a contract?
Menshen Support Hours are a prepaid balance, used as needs arise and handled on a best-effort basis. The contract models carry service levels defined for your environment and set out in the proposal. Requests from customers under contract take priority, followed by requests under Menshen Support Hours.
Our IT is managed from abroad. Can you support us on site?
Yes, by proposal. Our technicians and engineers carry out hands-on tasks in Luanda and Luanda-Sul, under the direction of your central IT team, and record their work in your own ticketing platform or ours.
Is support remote or on site?
Support is normally remote and available for any location. Visits to your premises are made only in Luanda and Luanda-Sul, when the task requires it or at your request, on the terms set out in the proposal.
Which languages do you work in?
Portuguese and English. The whole technical team is fluent in English, which makes it easy to collaborate with teams and head offices abroad.
How are requests escalated?
Every request is logged by our Service Desk, which owns it until it is closed. When needed, it is escalated to a senior Menshen engineer certified in Microsoft, Veeam or Kaspersky, then to the Operations Manager and, finally, to Menshen management.
Do you supply hardware or manage networks?
Menshen does not supply hardware, and networking is not our specialisation. For co-managed and fully managed customers, we assist your procurement in these areas, from the analysis of needs to identifying suitable local vendors and coordinating with them. Under fully managed contracts, monitoring of network devices is included.
Next step
Talk about your environment
Security, cloud migration, managed services or any other area. Tell us the priority you want to solve and we'll map out the next step.
Start the conversation